Database Integration
Each Devace ASP Developer's Edition Hosting Plan comes setup with a free, default MS Access2000 database (.mdb file and ODBC DSN) that you can begin using immediately with your website. Additional ODBC DSNs are available by completing a form in our TSC. As a speciality provider of database support and services, we have certified DBAs on staff and support several database formats, including MS Access, SQL Server, and Oracle. We can also accommodate custom database needs or requirements.

Technical Support
Free technical support is included in all Devace website hosting plans, 24 hours a day, 7 days a week. Our Data Center is staffed with experienced and knowledgeable technical staff and, unlike some hosting services, we own and maintain all our own servers and peripherals. This guarantees you prompt action for problem resolutions or configuration changes that may be required of your website setup. Our staff includes Microsoft Certified Internet Professionals, and our expertise in developing sophisticated NT and UNIX web applications means you are dealing with people who know and understand the intricacies of web server administration and website designs.

Technical Support Center
Access to our Technical Support Center (TSC) is provided free to all website hosting plan customers. For new customers, the TSC includes several pages that provide you with all the information you need to setup and begin using your new web hosting account. You will find information on maintaining your account records, tips on promoting your site, and tutorials on how to use various tools to upload to and manage your site and more.

Advanced Users
For more advanced users, the TSC contains several new sections on web programming and application design. We've added new pages describing how to add database support to your website, descriptions of supported scripts and ASP components, as well as FAQs and tools you can use to refine your web applications.

Support Forms
To better respond to customer requests, our TSC contains several forms that allow to make direct requests for changes to your website. Using these forms, you can report a problem, change your email account information, request a database DSN, and more. You can still email our Technical Support Department directly, but we think you will find these forms a convenient and timely way to issue your requests.

Devace Support Library
In addition to the information found in the TSC, we also provide support resources in our Devace Support Library. This Library is a collection of tutorials, descriptions, and technical white papers related to our support for web application programming and website and database hosting.

30 Day Money Back Guarantee
Our no-nonsense 30-day money back guarantee allows you to cancel your website hosting plan within 30 days of account activation. You may cancel your plan, without question, for any reason at all.

If you cancel your plan within the first 30 days, you will NOT BE CHARGED for any hosting activities incurred during the first 30 days, and you will be refunded the full amount of your initial payment. Please read the Cancellation Procedure below for instructions on how to cancel your account.

NOTE: Devace cannot refund any monies charged for account setup or setup fees associated with any of our hosting plan options.

Cancellation Procedure
If you wish to cancel your hosting account before, or after, the first 30 days of account activation, you must notify us prior to the 30th day of hosting. Your plan will be cancelled within 1-2 days, and you will be refunded any monies you have remaining from your quarterly or annual payments. Refunds are paid according to a 30 day schedule, meaning if you cancel your plan halfway through a quarterly billing period, you will receive a refund only on the remaining one month's charges.

Security and Privacy Assurance

Our Commitment
Devace declares that all customer data or information that resides on our servers shall be protected from intrusion, tampering, or theft by employee diligence and the highest levels of network security possible; including (where applicable) Secure Socket Layer encryption/decryption, firewall protection, password protection, server and file access protection, and physical access to our business premises and equipment.

Non-Disclosure Assurance
As a term of employment, all Devace personnel are required to sign and abide by a Non-Disclosure Agreement. By way of this agreement, customer information or data that resides on our servers shall not be disclosed by our personnel to ANY third party, under any circumstances.

Privacy Policy
Information sent to us, and/or stored on our servers, is regarded as highly confidential and is kept in the strictest confidence. We fully respect an individual's or organization's right to privacy, and declare that no information volunteered to us will be divulged to ANY third party, and that all information will be used solely for our own customer service purposes.

Domain Registration and InterNIC Fees
If you want to have your own website, you require a unique domain name (eg. www.mydomain.com). If we register a domain name on your behalf, you will be billed $35.00 directly by the registry.